Guidelines for Resolving Concerns

As a school we aim to:

  • develop a positive and collaborative relationship between home and school.
  • welcome and value diversity of opinion.
  • inform the staff of the changing needs of students and families.
  • have clear and open communication within the community.

The school acknowledges that Parents can sometimes feel concerned about something that they believe is happening in their child’s school. The resolution of these concerns in every school community is vital to the well being and success of that community.

These Guidelines apply to the concerns of parents about:

  • Children’s learning, store behaviour and welfare
  • Student health and safety issues
  • Professional Conduct breach*


The process

STEP 1 - Generally, issues involving an individual child should be raised first with the person subject of the concern, usually the class teacher. (Where the concern involves the professional conduct of a staff member of the school, the matter should be taken directly to the Principal in writing)

STEP 2 - Where the concern is not resolved to your satisfaction , the matter should be taken up with the Coordinator

STEP 3 – Where the concern is not resolved by the Co-ordinator ,the matter should be taken to the Principal.


Any complaints to the Principal must be formally made in writing and a response will be made within 48 hours either in writing or by meeting with the individual.

*Any Complaints regarding staff must be made in writing to the Principal.

Anonymous complaints will not be accepted.

News & Events

Exhibition Invitation

You are invited to… PYP6 EXHIBITION 2015 This event is a celebration of the learning journeys of PYP6 students.  It is the culmination of their education in the primary Years Program and the transition into their education in ...

April 29, 2015

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Christmas Celebration

Wuxi EtonHouse celebrated their annual Christmas celebration last Thursday night. There was amazing performances from all the students. Every child that performed showed willingness, ailment talent and enthusiasm.. Thank you Mr. Brown for all the hard ...

December 12, 2014

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